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Assessing service quality: satisfying the expectations of library customers

Hernon, Peter

Assessing service quality: satisfying the expectations of library customers - New Delhi: Ess Ess Publications, 2009. - xvii, 243 p. 28 cm.

Includes bibliography and index.

ISBN: 9788170005766(hb)

Dewey Class. No.: 025.5 HER-ALT

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