| 000 -LEADER |
|---|
| fixed length control field |
00912nam#a2200205ua#4500 |
| 001 - CONTROL NUMBER |
|---|
| control field |
GOACATREC94577 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
980721s1999 nyua 000 0 eng d |
| 245 00 - TITLE STATEMENT |
|---|
| Title |
The big book of customer service training games : |
| Statement of responsibility, etc |
Peggy Carlaw, Vasudha Kathleen Deming. |
| Remainder of title |
quick, fun activities for training customer service reps, salespeople, and anyone else who deals with customers / |
| 246 00 - VARYING FORM OF TITLE |
|---|
| Title proper/short title |
Customer service training games |
| 856 00 - ELECTRONIC LOCATION AND ACCESS |
|---|
| Uniform Resource Identifier |
<a href="http://www.loc.gov/catdir/bios/mh041/98067041.html">http://www.loc.gov/catdir/bios/mh041/98067041.html</a> |
| 856 00 - ELECTRONIC LOCATION AND ACCESS |
|---|
| Uniform Resource Identifier |
<a href="http://www.loc.gov/catdir/toc/mh041/98067041.html">http://www.loc.gov/catdir/toc/mh041/98067041.html</a> |
| 856 00 - ELECTRONIC LOCATION AND ACCESS |
|---|
| Uniform Resource Identifier |
<a href="http://www.loc.gov/catdir/description/mh041/98067041.html">http://www.loc.gov/catdir/description/mh041/98067041.html</a> |
| 100 00 - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Carlaw, Peggy. |
| Relator term |
Author |
| 260 00 - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
|---|
| Name of publisher, distributor, etc |
Tata McGraw-Hill, |
| Place of publication, distribution, etc |
New Delhi : |
| Date of publication, distribution, etc |
2004 |
| 020 00 - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
0070590427 (pbk.) |
| 300 00 - PHYSICAL DESCRIPTION |
|---|
| Extent |
xiv, 209 p. : |
| Other physical details |
ill. ; |
| Dimensions |
24 cm. |
| 700 00 - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Deming, Vasudha Kathleen. |
| 650 00 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Employees |
| General subdivision |
Training of. |
| 650 00 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Customer services |
| General subdivision |
Management. |
| 952 ## - LOCATION AND ITEM INFORMATION (KOHA) |
|---|
| Koha normalized classification for sorting |
658_812000000000000_CARDEM |
| Koha itemnumber |
105590 |
