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Beyond loyalty Pierre Chenet The next generation of strategic customer relationship management
Material type:
TextPublication details: Prentice Hall of India New Delhi 2006Description: vi, 110p 22 cmISBN: - 8120329384
| Item type | Current library | Call number | Status | Date due | Barcode | |
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Goa University Library General Stacks 2 | 658.812 CHE-JOH (Browse shelf(Opens below)) | Available | 126016 |
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| 658.812 BUC/Cus Customer once, client forever | 658.812 BUR/Han The handbook of key customer relationship management | 658.812 CAR-DEM The big book of customer service training games : | 658.812 CHE-JOH Beyond loyalty | 658.812 COO/Cus Customer care excellence | 658.812 CRA/Cus Customer is king | 658.812 CUN/Cus Customer relationship management |
Includes Bibliography
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