TY  - BOOK
AU  - Bouckaert, Geert
AU  - Halligan, J.
TI  - Managing performance: international comparisons
SN  - 9780415423953
PY  - 2008///
CY  - London
PB  - Routledge
KW  - Total quality management in government
KW  - Benchmarking (Management)
KW  - Government productivity
KW  - Measurement
KW  - Organizational effectiveness
N1  - Includes bibliographical references and index
UR  - http://www.loc.gov/catdir/toc/ecip0719/2007022542.html
ER  -