TY - GEN AU - Tewari, Jatashankar R. TI - Hotel front office : operations and management SN - 019569919X U1 - 647.94 TEW/Hot PY - 2012/// CY - New Delhi PB - Oxford University Press KW - Hospitality industry KW - Human resource management and Total quality management KW - Front office management N1 - Includes index ER -