TY - BOOK AU - Guerra-Lopez, Ingrid J. TI - Performance Evaluation: Proven Approaches for Improving Program and Organizational Performance SN - 9780787988838 PY - 2008/// CY - San Francisco PB - Jossey-Bass KW - Employees - Rating of KW - Performance Standards KW - Organizational Effectiveness N1 - Includes bibliographic references and index ER -