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	1.	Managing to Keep the Customer : How to Achieve and Maintain Superior Customer Service Throughtout the Organisaion by Desatnick, Robert Detzel, Denis Material type: Text Publication details: San Francisco Jossey-Bass Publishers 1993 Availability: Items available for loan: Goa University Library (1)Call number: 658.812 DES-DET. Add to cart (remove)
	2.	Management on a Quality Environment by Griffiths, David Material type: Text Publication details: New Delhi Tata McGraw - Hill Publishing Company Limited 1995 Availability: Items available for loan: Goa University Library (1)Call number: 658.562 GRI/Man. Add to cart (remove)
	3.	Marketing Services : Competing Through Quality by Berry, Leonard Parsuraman, A Material type: Text Publication details: new York Free Press 1991 Availability: Items available for loan: Goa University Library (1)Call number: 658.8 BER-PAR. Add to cart (remove)
	4.	How to turn customer service into customer sales by Katz, Bernard Material type: Text Publication details: Mumbai Jaico Publishing House 2000 Availability: Items available for loan: Goa University Library (1)Call number: 658.812 KAT/How. Add to cart (remove)
	5.	Discovering the soul of service : The nine drivers sof sustainable business success by Berry, Leonard Material type: Text Publication details: New York The Free Press 1999 Availability: Items available for loan: Goa University Library (1)Call number: 658.8126B Ber/Dis. Add to cart (remove)
	6.	Customer relationship management: concepts and cases - 2nd ed. by Rai, Alok Kumar Publication details: Delhi: PHI Learning Pvt. Ltd; 2014 Availability: Items available for loan: Goa University Library (20)Call number: 658.812 RAI/Cus, ... Add to cart (remove)
	7.	Customer service and banking codes and standards by Indian Institute of Banking and Finance Publication details: New Delhi: Taxmann Publications (p) Ltd; 2016 Availability: Items available for loan: Goa University Library (10)Call number: 658.812 IND/Cus, ... Add to cart (remove)
	8.	Emerging Perspectives of Indian Banking Vol-4 Productivity and Customer Service in Indian Banking by Mathur, B.L [Author] Publication details: Jaipur: Arihant Publishing House, 2015 Availability: Items available for loan: Goa University Library (1)Call number: 332.4954 MAT/Eme/Vol-4. Add to cart (remove)

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