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	1.	Reforming public services in India A World bank report Drawing lessons from success Material type: Text Publication details: New Delhi Sage Publications 2006 Availability: Items available for loan: Goa University Library (1)Call number: 352 WOR/Ref. Add to cart (remove)
	2.	High tech high touch Lynn Jurewicz Library customer service through technology by Jurewicz, Lynn [Author] Cutler, Todd Material type: Text Publication details: Chicago American library Association 2003 Availability: Items available for loan: Goa University Library (1)Call number: 025.5 JUR-CUT. Add to cart (remove)
	3.	Assessing Urban Governance : Goa citizens report card on public services Aureliano Fernandes by Fernandes Aureliano Publication details: Panjim, Goa; Civitas & Broadway Book Centre; 2010 Availability: Items available for loan: Goa University Library (1)Call number: 321.8043 FER/Ass. Add to cart (remove)
	4.	The Academic Library and its Users by Jordan, Peter Material type: Text; Format: print ; Literary form: Not fiction Publication details: England: Gower; 1998 Availability: Items available for loan: Goa University Library (1)Call number: 027.7 JOR/Aca. Add to cart (remove)
	5.	Objective Indian polity for civil services preliminary examination by Laxmikanth, M [Author ] Edition: Publication details: Chennai: MC Graw hill pvt ltd, 2022 Availability: Items available for loan: Goa University Library (2)Call number: 350.3 LAX/Obj, ... Not available: Goa University Library: Checked out (1). Add to cart (remove)

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