| 000 | 00416 a2200133 4500 | ||
|---|---|---|---|
| 999 |
_c118432 _d118432 |
||
| 020 | _a9788170005766(hb) | ||
| 082 | _a025.5 HER-ALT | ||
| 100 | _aHernon, Peter | ||
| 245 | _aAssessing service quality: satisfying the expectations of library customers | ||
| 260 |
_aNew Delhi: _bEss Ess Publications, _c2009. |
||
| 300 |
_axvii, 243 p. _c28 cm. |
||
| 500 | _aIncludes bibliography and index. | ||
| 700 | _aAltman, Ellen | ||