000 00471nam#a2200157ua#4500
001 GOACATREC94502
008
245 0 0 _aManaging difficult people : Effective management strategies for handling challenging behaviour
100 0 0 _aMannering, Karen
_eAuthor
250 0 0 _a2nd ed
260 0 0 _bUBS Publishers
_aNew Delhi
_c2003
020 0 0 _a8174764143
300 0 0 _a127p
_c21 cm
650 0 0 _aPersonnel management
504 0 0 _aincludes glossary, further reading and index
999 _c94068
_d94068